Always here for you – our Technical Service

Our Services on three Continents.

With a WOM product, you acquire reliable quality "made in Germany". However, our technical service team is at your disposal for the maintenance, repair, calibration, and order of original spare parts when needed. We are also here for you globally for warranty extensions and any questions you may have.

Our technical service locations and services offered

The following is an overview of the services offered at our three technical service centers as well as the respective contacts. In Germany, we are ready to serve you at two locations; in the US and China, all our services are under one roof.

Do you have questions? Feel free to contact us directly. The RMA request for returns can be found online.

Technical Service Berlin

  • Document processing only, of repairs and returns incl. preparation of cost estimates (Return Material Authorization – RMA)
  • Order processing of medical products and spare or replacement parts including delivery scheduling and monitoring, and preparing quotes

For further questions

Phone    +49 30 39981-529
Fax+49 30 39981-551
Emailservice.berlin@wom.group

Technical Service Ludwigsstadt

  • Equipment returns
  • Support for technical issues
  • Device/equipment repairs

For further questions

Phone    +49 9263 877-182
Fax+49 9263 877-232
Emailservice.ludwigsstadt@wom.group
uwe.langbein@wom.group
Uwe Langbein – Head of Technical Service
Region Europe, Middle East, Africa

Technical Service Orlando

  • Document processing of repairs and returns incl. preparation of cost estimates (Return Material Authorization – RMA)
  • Device/equipment returns
  • Support for technical issues
  • Device/equipment repairs 
  • Order processing of medical products and spare or replacement parts including delivery scheduling and monitoring, and preparing quotes

For further questions

Email    nestor.hernandez@wom.group
Nestor Hernandez – Technischer Service
Region USA, Kanada, Mexiko, Lateinamerika

Technical Service Hong Kong

  • Document processing of repairs and returns incl. preparation of cost estimates (Return Material Authorization – RMA)
  • Device/equipment returns
  • Support for technical issues
  • Device/equipment repairs 
  • Order processing of medical products and spare or replacement parts including delivery scheduling and monitoring, and preparing quotes

For further questions

Email    eric.wu@wom.group
Eric Wu – Technical Service Manager
Region Asia, Australia

  • Our service brochure summarizes all the services for you

Share page
Facebook
Follow WOM
Facebook